Gardenstone Prado

Shipping Policy

All of the GardenStone items are manufactured and/or stained to order and are considered Special Order

Most of the GardenStone items are shipped within 7-12 days. During high season, some items may be backordered due to demand outpacing supply – this can lead to a delay in shipment. To get an accurate lead time estimate for any particular item, please feel free to contact customer service at sales@gardenstonemfg.com.

All of the items weighing over 75 lbs (or greater than 24” in size) are shipped via residential truck delivery service. The trucking company will deliver your order, securely packed on a wooden pallet, curbside or to your driveway. Delivery including placement of the piece(s) to an exact location is offered by our installation team, only available in the GTA (Greater Toronto Area), for an additional fee.

Please inspect the items received and note any damages on the delivery documents provided by the delivery driver. If you have discovered damage to your item(s) upon opening the shipment, please let us know immediately, as the carrier might not take responsibility for the damages after 24-48 hours from the drop off time.

For more details, please refer to our full Shipping Policy: https://gardenstonemfg.ca/policies/shipping-policy.

Return Policy

All of the GardenStone items are manufactured and/or stained to order and are considered Special Order. Special Order items do not qualify for return or exchange.

If your Item arrives damaged/defective or you are not satisfied with your order, please contact our sales team at sales@gardenstonemfg.com as soon as possible.